Knowledge Base

Frequently asked questions and helpful information

Cybersecurity

What is a cybersecurity risk assessment?

A cybersecurity risk assessment is a systematic evaluation of your organization's IT infrastructure to identify vulnerabilities, threats, and potential impacts. Our assessment includes network analysis, compliance checking (GDPR/NITDA), and detailed remediation recommendations.

How often should we update our security measures?

Security measures should be reviewed quarterly at minimum, with critical updates applied immediately. Our managed IT services include continuous monitoring and regular security updates as part of the package.

What compliance standards do you support?

We specialize in GDPR compliance for European operations and NITDA guidelines for Nigerian businesses. We also assist with other industry-specific compliance requirements as needed.

Cloud Services

Which cloud platform is right for my business?

The choice depends on your specific needs, existing infrastructure, and budget. As Microsoft Partners, we often recommend Azure for seamless integration, but we also work with AWS and hybrid solutions based on your requirements.

How long does cloud migration take?

Migration timeline varies by complexity. Simple email migration: 1-3 days. Complete infrastructure migration: 2-8 weeks. We provide detailed timelines during the planning phase.

What about data security during migration?

Data security is our top priority. We use encrypted transfer methods, maintain backup copies throughout the process, and perform comprehensive testing before going live.

Website Development

What's included in the free website for women-owned businesses?

Our free website package includes a 5-page professional website, mobile-responsive design, basic SEO, contact form, and 30 days of support. This is part of our commitment to supporting female entrepreneurship.

How long does website development take?

Website Starter: 5-7 business days. Business Package: 10-14 business days. Timeline depends on content readiness and feedback cycles.

Do you provide website maintenance?

Yes, we offer monthly maintenance packages that include security updates, content updates, performance monitoring, and backup services starting at $49/month.

NGO Services

How do you help with grant-funded IT projects?

We assist with grant application preparation, project planning, implementation, and reporting. Our experience with NGO requirements ensures compliance with funding guidelines and successful project delivery.

What discounts are available for NGOs?

We offer 25% discount on all services for registered NGOs and non-profit organizations. Additional discounts may be available for community-focused projects.

Do you work with international NGOs?

Yes, we work with NGOs across Nigeria, Portugal, USA, and other countries. Our bilingual capabilities (English/Portuguese) facilitate international collaborations.

Available Training Programs

Skill development programs for individuals and teams

Cybersecurity Awareness

Duration: 4 hours
Group: 5-20 people
Certificate included
  • Password security and management
  • Recognizing phishing attempts
  • Safe browsing practices
  • Data protection principles
$99/hour per participant
Book Training

Microsoft 365 Mastery

Duration: 8 hours (2 sessions)
Group: 3-15 people
Hands-on practice
  • Teams collaboration tools
  • SharePoint document management
  • Advanced Outlook features
  • Security and compliance tools
$99/hour per participant
Book Training

Cloud Fundamentals

Duration: 6 hours
Group: 5-12 people
Technical level: Intermediate
  • Cloud computing concepts
  • Azure/AWS basics
  • Cloud security principles
  • Cost optimization strategies
$99/hour per participant
Book Training

Digital Marketing Basics

Duration: 5 hours
Group: 5-25 people
Practical exercises
  • SEO fundamentals
  • Social media strategy
  • Email marketing best practices
  • Analytics and measurement
$99/hour per participant
Book Training

Group Discounts Available: 15% off for groups of 10+ participants. Custom training programs can be developed for specific organizational needs.

Support & Documentation

Quick access to support resources and contact information

Support Hours

24/7 Support: Available for managed IT clients

General Inquiries: 9 AM - 6 PM (local time)

Emergency Support: Available via WhatsApp

Contact Methods

WhatsApp: Fastest response (2-15 minutes)

Email: Detailed inquiries (2-4 hours)

Phone: Discovery calls by appointment

Service Areas

Nigeria: Primary operations base

Portugal: European operations

USA: North American clients

Other regions: Remote support available

Need More Information?

Can't find what you're looking for? Contact us directly for personalized assistance

Nigeria: +234 916 065 8348 Portugal: +351 936 849 371 Spain: +34 614 69 11 16 Portugal: +351 968 632 816
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